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Refund and Return Policy

    Returns and Exchange

     

    What are the cases where we accept a Return, Refund, or Replacement?

    We would be happy to issue Returns, Refunds, or Replacements within 7 days of order delivery on the rare occasion of a mistake attributable to us including the Wrong Item Delivered, Transport Related Damage, Ordered items Unavailable, or Order Undeliverable.

    To be eligible for it, your item must be unused, unopened, and in the same condition that you received it in. It must also be in the original packaging.

     

    Note: Freebie items are strictly non-returnable, non-refundable, and non-replaceable.

    For bulk orders, i.e orders over Rs 15000, the order confirmation call will be made to the customer from our customer support team, and once the order is confirmed and shipped, it cannot be canceled or returned.

     

    What happens if I receive a fake product?

    Please be informed that at buyceps.com, we do not have any 3rd party sellers.

    This means that 100% of the products listed on our website are fulfilled directly by us in our own warehouse only. Due to this, We/You do not have to rely on anyone else for sending an authentic product.

    Since all the products are fulfilled & delivered by buyceps.com only, and we are the official, authorized, and certified distributor/seller of all the brands that we sell, there is no possibility of you receiving a fake product.

    If you need help with authenticity verification, it can be done by directly contacting the brand customer care and sharing product images/batch numbers.

     

    Click here to learn more about authenticity

     

    What happens if the product is close to expiry?

    We usually keep the freshest of all stocks here as we receive new stocks on a weekly basis from most brands, so you should not worry about receiving a near expiry product.

    For products that have 18 months or more of shelf life, 4 months or less remaining is considered as “near expiry” and for products that have 12 months to 18 months of shelf life, 2 months or less remaining is considered as “near expiry”.

    We may occasionally sell products that are close to expiry on special offers or in the “clearance sale” section, however, the expiry date will be clearly mentioned in such cases if the product is “near expiry”.

     

    What happens if the product is damaged during transportation?

    In rare cases of transport damage,

    • If you found the carton box damaged/tampered with, please reject it at delivery and notify us on chat/email and we will take further action.

    • For all claims related to receiving a damaged product, we advise you to share video

    evidence of unboxing and the issue. We will not be able to entertain claims of a damaged product without video proof at the time of unboxing.

     

    What happens if I got a notification that my order was marked as delivered, but I never received it?

    In an extremely rare and unlikely scenario like this, we require you to inform us within 2 days of receiving the notification of the order being complete so that we can take necessary action with the courier/delivery person and resolve the case.

     

    How will my refund be processed once I return an item?

    In the case of a return, we process the refund once the products have been received and verified at our warehouse.
    In the case of non-acceptance of the order, we process the refund once the courier company confirms the return request from the buyer's end.
    If you have paid using Razorpay for payment then we will reverse the payment in the same account that you paid from.

    In case of Cash on Delivery, we will issue a cheque in the registered name of the customer.

    Optionally we may also issue the refund in Store Credit with your consent.

     

    How long does it take to process refunds?

    We issue refunds within 3 days on our end. Your bank can take up to 7 days to process it.